Refund policy

Return & Refund Policy – PeakCart

Effective Date: 6/08/26

At PeakCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • ✅ You received a damaged product.
  • ✅ You received a defective or non-working product.
  • ✅ You received the wrong item.
  • ✅ The product is missing parts or accessories.

To be eligible, you must contact us within 7 days of receiving your order.

2. Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Beauty products
  • Innerwear
  • Opened or used products
  • Gift cards
  • Clearance or final sale items

3. Return Conditions

Returned items must:

  • Be unused and in their original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be packed securely to prevent damage during return shipping.

PeakCart reserves the right to reject returns that do not meet these conditions.

 

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Share your order number.
  3. Send clear photos or a short unboxing video showing the issue.
  4. Our team will review your request and respond within 2 business days.

5. Refund Process

Once your returned item has been received and inspected:

  • Approved refunds will be processed to your original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be transferred to your bank account or UPI ID after verification.

 

6. Order Cancellation

Orders can be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. However, you may be eligible for a return if it meets the conditions in this policy.

7. Exchange Policy

We offer replacements for:

  • Damaged products
  • Defective products
  • Wrong items received

Replacement requests are subject to product availability.

8. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), PeakCart will arrange or reimburse the return shipping where applicable.

If the return is requested for reasons other than a product issue, return shipping charges may apply.

9. Non-Delivery

If your order is lost in transit or cannot be delivered due to courier-related issues, we'll investigate the matter and, where appropriate, arrange a replacement or refund.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

PeakCart Support

📧 Email: support@peakcart.shop 

🌐 Website: https://peakcart.shop

We aim to respond to all customer inquiries within 24–48 business hours.