Shipping policy

Shipping Policy – PeakCart

Effective Date: [6/08/26]

Thank you for shopping with PeakCart. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

📦 Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

🚚 Delivery Time

Estimated delivery times within India:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

💳 Shipping Charges

  • Free Shipping on eligible orders.
  • If shipping charges apply, they will be clearly displayed at checkout before payment.

📍 Order Tracking

After your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking information to monitor the status of your shipment.

🚫 Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Public holidays
  • Extreme weather conditions
  • Courier service disruptions
  • Incorrect or incomplete shipping addresses
  • High order volumes during sales or festive seasons

We appreciate your patience in such situations.

🏠 Delivery Address

Please ensure that your shipping address, PIN code, and contact number are accurate when placing your order. PeakCart is not responsible for delays or failed deliveries caused by incorrect customer information.

📦 Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable or the address is incorrect, our courier partner may make additional delivery attempts. If delivery cannot be completed, the order may be returned to us.

📦 Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the package and product
  • An unboxing video (recommended)

Our support team will review your request and assist you as quickly as possible.

🌍 Shipping Coverage

Currently, PeakCart ships across most locations in India. Delivery availability may vary depending on your PIN code.

📞 Contact Us

If you have any questions about your shipment or delivery, please contact us:

PeakCart

🌐 Website: https://peakcart.shop

📧 Email: support@peakcart.shop 

🕒 Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM